Methodology
I came to. this solution because I learned that an important rule to follow in UX design is to have as few screens as possible in an app so that the user becomes less fatigued when navigating it. By condensing multiple screens into one, I minimized the time the user takes pressing forward or backward to make any changes.
What I Learned
I learned that when I work as a UX designer, I will have a limited amount of control because I will not be the one who makes business decisions. A common pain point I found out about in my interviews is that the Cash app cannot transfer money to and from similar apps such as Zelle and Venmo. However, there are business reasons as to why this is the case, so I had to choose a different pain point to solve. Users were annoyed that they needed to order a card in order to use their funds, but even though I could not eliminate that process, I could make it simpler.
I learned later on that what I did had more to do with the user interface than the user experience. UI still allows designers to arrange existing content differently. I did not remove or change any features significantly; I just changed the way the card ordering process was presented.
Purdue University Northwest
User Experience Design I
August — December 2022
